FAQ’S

ORDER QUESTIONS

What shipping carriers do you use?

We primarily ship through DHL, but UPS may also be used depending on the destination.

Do you offer expedited shipping?

Currently, we do not offer expedited shipping. However, if you need a faster option, feel free to email us at info@estosa.com and we’ll do our best to assist you.

When will my order ship?

Orders are typically shipped within 3–5 business days from the date of purchase.

How can I track my order?

Once your order is shipped, you'll receive a shipping confirmation email or SMS with tracking information. If you don’t receive it within a few days, please contact us at info@estosa.com.

PRODUCT QUESTIONS

How are your products made?

All of our products are handcrafted by skilled artisans using premium materials. We emphasize quality, tradition, and craftsmanship in everything we make.

How do I choose the correct size?

You can refer to our detailed Size Chart to select the right fit. Still unsure? Reach out to us for assistance.

What if the product I want is out of stock?

If a product is unavailable, an “Email Me When Available” button will appear. Click it to be added to our waitlist and we’ll notify you as soon as the item is restocked.

RETURNS & EXCHANGES

What is your return and exchange policy?

Your satisfaction is our priority. If you're not completely happy, you can start a return or exchange within 90 days of purchase. Visit our Returns Center to begin.

How many days do I have to return or exchange?

We accept returns and exchanges within 90 days of the original purchase, as long as the item is new, unworn, and in original condition.

How do I initiate a return or exchange?

Start by visiting our Returns Center. Have your order number and shipping ZIP code ready to complete the process.

Can I return or exchange at a physical store?

We currently operate online only and do not have physical retail locations. For any issues, contact us at info@qabalo.com — we’ll do our best to help.

Still have questions?

We’re here to help. Email us anytime at info@estosa.com and our support team will respond promptly.

Handcrafted Leather Goods. Honest Prices. Timeless Style. Built to Last.

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