Warranty

At Qabalo, we believe quality leather goods should offer confidence long after purchase. Our products are made using carefully selected materials and crafted with close attention to durability, finishing, and long-term everyday use. Because of this, we stand behind the workmanship of every item we produce and offer warranty support for eligible manufacturing issues under the conditions outlined below.

What Our Warranty Covers

Our warranty applies to genuine manufacturing defects that affect the normal function or structural integrity of the product. This may include faults in stitching, hardware attachment, fastening systems, or construction issues that appear despite normal intended use.

If a product develops a verified issue caused by workmanship rather than normal wear, misuse, accidental damage, or natural material behaviour, we will review the item and determine the most appropriate solution.

Leather Characteristics And Natural Variation

Leather is a natural material, which means each item may show slight differences in grain, shade, texture, softness, or natural markings. These variations are normal and are part of the character of premium leather goods.

Natural variation, gradual softening, colour development, patina formation, minor surface marks, and leather ageing over time are not considered manufacturing faults and are therefore not covered under warranty.

Normal Wear And Use

Leather products naturally respond to daily handling, movement, exposure, and use. Over time, belts may soften, bags may shape according to use, and wallets may develop surface character. These changes are expected and often contribute to the beauty of leather ownership.

Normal wear such as scratches, edge softening, creasing, minor colour change, surface rubbing, or leather stretching through everyday use is not considered a warranty defect.

What Is Not Covered

Our warranty does not cover damage caused by misuse, improper storage, accidental damage, exposure to excessive moisture, harsh chemicals, neglect, unauthorised repairs, or modifications made after purchase.

Products damaged through overloading, incorrect cleaning methods, sharp impacts, improper handling, or use beyond normal intended purpose may fall outside warranty eligibility.

Hardware And Stitching

Where applicable, hardware such as buckles, fasteners, closures, clips, or fittings are expected to perform reliably under normal use. If a hardware issue occurs due to manufacturing fault, we will review the product carefully.

Similarly, stitching faults that result from verified workmanship issues may qualify for warranty review if they affect normal use and are not caused by abrasion, excessive strain, or misuse.

Warranty Review Process

If you believe your product has a warranty-related issue, please contact us with your order details, product description, and clear photographs showing the concern. This allows us to review the issue efficiently and determine whether the item qualifies for warranty support.

In some cases, additional information may be requested before a final decision is made. We may also ask for the product to be returned for inspection if needed.

Possible Warranty Solutions

Where a verified manufacturing defect is confirmed, we may offer one of several solutions depending on the product, issue, and stock availability. This may include repair, replacement, partial replacement of affected components, store credit, or refund where appropriate.

The chosen solution will depend on what best resolves the issue fairly while maintaining product quality standards.

Warranty Limitations

Warranty support applies only to genuine defects arising under normal use conditions and does not create unlimited product replacement rights. Each case is reviewed individually based on the product condition, age, usage pattern, and nature of the reported issue.

We reserve the right to determine whether a claim falls within warranty conditions after reviewing the available information.

Care And Maintenance Responsibility

Proper care helps leather goods perform well over time. Customers are encouraged to clean leather gently, avoid prolonged moisture exposure, store products carefully, and use suitable leather care products where appropriate.

Failure to maintain products reasonably may affect warranty eligibility if poor care directly contributes to the issue reported.

Proof Of Purchase

Warranty claims generally require proof of purchase so that we can verify order details and product history. Please keep your order confirmation or purchase reference available when contacting us about a warranty matter.

Without proof of purchase, warranty review may be limited depending on the circumstances.

Contact Us

If you have questions about our warranty policy or believe your product may require review, please contact us using the contact details provided on our website. We aim to assess all genuine warranty enquiries carefully and respond as clearly as possible.