Delivery & Return

At Qabalo, we want your experience to feel simple and reassuring from start to finish. From the moment you place your order to the moment it arrives, everything is designed to feel smooth and dependable. We are not only delivering handmade leather goods, we are delivering something made with care and attention, and we want that same care to be reflected in our service.

Every product is made and checked with detail in mind. We take a little extra time to make sure each item is prepared properly before it leaves us. This helps ensure that what you receive is exactly what you expect. Below you will find clear and helpful information about delivery, shipping times, tracking, and how returns work if needed.

Delivery Information

We know how exciting it feels to wait for something you have ordered, especially when it is crafted by hand. That is why we begin preparing your order as soon as it is placed.

Each item is packed with care to protect it during transit. We make sure it is secure so it arrives in the same condition it left us. Our team pays close attention at every step to reduce any risk during delivery.

We ship across the UK, EU, and worldwide. No matter where you are based, we aim to get your order to you in a timely and reliable way.

Most orders are prepared within 1 to 3 working days. Once your order is ready, it is handed over to one of our trusted delivery partners who take care of the journey to your doorstep.

After dispatch, you will receive a confirmation email. This email includes tracking details so you can follow your parcel easily. We believe you should always know where your order is without having to guess.

Shipping Times

Delivery times can vary depending on your location and local courier services. While we always aim for quick delivery, here are the usual timeframes:

UK delivery usually takes between 2 to 5 working days
EU delivery usually takes between 5 to 10 working days
International delivery usually takes between 7 to 14 working days

These are general estimates. During busy periods such as holidays or peak seasons, delivery may take a little longer than expected.

For international orders, customs checks may sometimes add a small delay. This is something we cannot control, but we always do our best to ensure your order moves through the process as smoothly as possible.

Order Tracking

As soon as your order leaves our facility, you will receive an email with tracking information.

This allows you to follow your parcel in real time. You can see each stage of the journey from dispatch to delivery. It gives you peace of mind and keeps you informed at all times.

If you do not receive your tracking details or need any help, our support team is always available to assist you.

Returns Policy

We want you to feel confident when shopping with Qabalo. That is why we offer a 30 day money back guarantee on all purchases.

If you are not fully satisfied with your item, you can request a return within 30 days of receiving it. We aim to keep this process simple and stress free so you do not have to deal with anything complicated.

Return Conditions

To help us process your return smoothly, we kindly ask that a few conditions are met:

Items should be unused and in their original condition
Items should be returned in their original packaging
Proof of purchase should be included with the return

We understand that sometimes a product may not be right for you. Our goal is to make the return process fair and easy for everyone.

Refund Process

Once your returned item reaches us, our team will inspect it carefully.

After inspection, your refund will be processed within a few working days. The refund will be sent back using your original payment method.

Depending on your bank or payment provider, it may take a short time for the amount to appear in your account. We always try to complete this process as quickly as possible so you are not left waiting.

Faulty or Damaged Items

Every product is checked before it is sent out, but in rare cases something may happen during delivery.

If your item arrives damaged or faulty, please contact us as soon as you can. We will review the situation and arrange a solution that works best for you.

This may be a replacement or a full refund, based on your preference. There will be no extra cost involved. We take quality seriously and always aim to resolve any issue quickly.

How to Start a Return

Starting a return is straightforward.

Simply reach out to our support team with your order details. We will guide you through the process step by step and make sure everything is handled without stress.

Our goal is to keep things clear and easy so you do not face any confusion.

Our Promise to You

At Qabalo, we believe your experience matters just as much as the product itself.

From careful preparation to secure delivery and a simple returns process, everything is designed to give you confidence when you shop with us.

If you ever need help, our team is always here to support you. We are committed to making sure your experience feels smooth, honest, and reliable at every stage.