Terms & Conditions

Welcome to Qabalo.

We want to keep things simple and honest from the very beginning. These Terms and Conditions explain how our website works and what you can expect when you shop with us.

By using our website, looking through our products, or placing an order, you are agreeing to these terms. If something here does not feel right to you, it is completely fine to step back and not use the site.

We have written this in a clear and natural way so you do not feel lost in complicated language. Our goal is to make sure everything feels fair, transparent, and easy to follow.

About Qabalo

Qabalo is built around one simple idea, to create leather goods that feel real, well made, and made with care.

Our products include belts, polo belts, dog collars, gun slips, and other leather accessories. Each item is made by hand using carefully chosen materials and traditional methods.

Because everything is handmade, no two pieces are ever exactly the same. You may notice small differences in colour, stitching, or texture. These are not flaws. They are part of what makes each piece unique and personal.

Who Can Use Our Website

To place an order, you should be at least 18 years old. If you are younger, you should only use the website with a parent or guardian.

When you place an order, you are trusting us with your details. In return, we ask that the information you provide is correct and up to date. This helps us avoid delays and deliver your order smoothly.

If we ever feel that the website is being misused or incorrect details are being provided, we may need to limit access.

Orders

Placing an order with us means you are asking to buy a product.

Once your order is placed, you will receive an email confirming that we have received it. At this stage, it is not yet fully accepted.

We check each order carefully. This includes making sure the product is available and the payment has gone through properly.

In some situations, we may need to cancel an order. This could be due to stock issues, payment problems, or an error in product details.

If your order is cancelled after payment, you will always receive a full refund.

We always try to keep you informed so you are never left wondering what is happening.

Pricing and Product Details

We try our best to keep all prices and product information accurate and up to date.

Sometimes small mistakes can happen, and if they do, we will always correct them as quickly as possible.

Because our products are handmade, there will always be small natural variations. The colour may look slightly different in real life. The stitching may have small differences. These are not defects, they are part of real craftsmanship.

We believe these details make the product feel more personal and authentic.

Payments

All payments are handled through secure and trusted systems.

We do not store your full card details, so your information stays safe.

When you place an order, you are confirming that your payment details are correct and that you are allowed to use them.

If a payment does not go through, the order will not be completed.

Shipping and Delivery

We deliver to the UK, EU, and many international locations.

We always aim to get your order to you as quickly as possible, but delivery times can vary depending on where you are and the courier service.

Once your order is sent out, you will receive tracking details so you can follow its journey.

Sometimes delays can happen due to customs or courier issues. These are outside our control, but we always try to keep things moving and support you if needed.

Returns and Refunds

We want you to feel comfortable when ordering from us.

If something does not feel right, you can return your item within 30 days of receiving it.

To return an item, it should be unused, in its original condition, and in its original packaging. You will also need to provide proof of purchase.

Once we receive the item, we will check it and process your refund.

We try to keep this process simple and fair for everyone.

Product Use and Care

Our leather goods are made to be used and enjoyed.

To keep them looking their best, it helps to avoid too much water, strong heat, or harsh chemicals.

Over time, the leather may change slightly. It may soften or develop a deeper tone. This is a natural part of the material and adds to its character.

Liability

We always aim to provide good products and a smooth experience, but we cannot take responsibility for every situation.

Qabalo is not responsible for indirect or unexpected issues that may come from using our products or website.

Our responsibility is limited to the value of the item you purchased.

We also cannot promise that the website will always run perfectly without interruptions.

Intellectual Property

Everything you see on our website belongs to Qabalo. This includes text, images, designs, and branding.

You should not copy or use any of this without our permission.

Privacy

Your privacy matters to us.

We only use your information to process your order, support you, and improve your experience.

We do not sell your data or use it in ways you would not expect.

User Behaviour

When using our website, we ask that you use it in a respectful and honest way.

This means not attempting fraud, not misusing the platform, and not trying to interfere with how it works.

If these rules are not followed, we may need to restrict access.

Unexpected Events

Sometimes things happen that are out of anyone’s control.

This can include natural events, transport issues, or government actions.

If this affects delivery or service, we will always try to communicate clearly and do our best to resolve things.

Changes to These Terms

We may update these terms from time to time.

If we do, the updated version will appear here.

By continuing to use the website, you are accepting any changes.

Governing Law

These terms follow the laws of the United Kingdom.

Any disputes will be handled within the proper legal system.

Contact Us

If you ever have questions, you can always reach out to us.

We are here to help and make sure everything feels clear and fair.

By using our website, you confirm that you understand and agree to these Terms and Conditions.